What we do:
- Marine Cargo Loss Assessment (Sea freight, Airfreight and Stock Losses).
- Goods in Transit loss assessment.
- Liability loss assessment
- Engineering loss assessment
- Quality Inspection of products
Our business is assessments of products and related losses arising from a variety of factors such as damages, non-delivery, short delivery, theft, fraud, negligence.
In our company portfolio, we want to highlight our specialized services in marine, transit, and stock risk surveys. These assessments go beyond merely evaluating the pre-condition of products; we actively identify potential risk scenarios that could impact the insured assets.
Our comprehensive approach ensures that not only the insured but also the insurer is aware of potential exposures that could arise during transit or storage. By addressing these risk factors early on, we provide valuable insights that contribute to better risk management strategies and informed decision-making for all parties involved.
Digital Assessments:
We are providing a “digital assessment” facility that allows for smaller and loss abroad to be notified and handled by our office locally.
Specifically, for those situations not feasible to get an assessor involved or when a high volume of claims needs to be handled which may end up being a no or small claim.
Added Services:
- Reminding Insured at notification of claim to lodge a claim notification against all third parties.
- To identify responsible party/ies and to determine time-bar provisions.
- Interpreting contract/s of carriage / what rules apply.
- Liaising with parties during quantification / validation of the claim.
Apart from the Marine Cargo, Engineering and Transit facet:
- Warehouse/Storage Facility Inspections to determine suitability of storage facility and risks.
- Cargo Condition Surveys on behalf of various parties, i.e., Cargo Insurers, Exporters, Importers, etc.
- Airfreight Losses.
- Losses ex Containerised Cargo (LCL & FCL shipments).
Service Undertaking
- Written acknowledgement of instructions on the date of receipt.
- Immediate contact with Insured / Claimant.
- Preliminary advice will be issued and sent by e-mail.
Our preliminary advice Include information such as:
- Parties Involved and Identified.
- Details noted during Assessment and Basic info obtained to date.
- Estimate of Loss.
- State what documentation / information needed and what further action to take to finalise the Report.
- Action taken to protect rights of recourse.
- Any concerns we may have about the Loss / Claim.
- Joint Assessment details, if applicable.
Our requirements will be confirmed to the Insured / Claimant / Client in writing and listed in our Report.
Reminder e-mails will be sent to concerned parties.
Our Final Report will be sent to our principal upon completion of our investigation / on final request towards information and documentation to the Insured / Client / Claimant.
Continues Obligations:
To send an acknowledgement of new assessment appointment to the principal as soon as new instruction has been received.
To assess and collect all information / documentation presented and report on the nature, extent and cause of loss to the cargo, only. Including the shipping container, if included in the insurance cover, being the subject-matter.
Present the principal with an estimated calculation of claim.
The final claim amount must be agreed by the principal and confirmed by the client completing the appropriate “Agreement of Loss” form.
To render assistance where possible to effect settlement instructions of the claim and must pass to the principal any material claims information given by or on behalf of the policyholder as soon as possible when requested by the principal to do so.
Never: give advice or commit the principal in any way.
Never: negotiate any claim or reject any claim on behalf of the principal.
Never: institute legal proceedings on behalf of the principal.